Shopping FAQ

Editor-style FAQs for shopping Cut Pok.

  1. Orders & payment

    What payment methods do you accept?
    We accept the payment methods shown at checkout. Logos on our site match available checkout options.

    Can I change or cancel my order?
    Contact us within 24 hours at pear558580michael5041@gmail.com before your order ships.

  2. Products

    How do I know if a product is right for me?
    Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs.

    Can I exchange or replace an item?
    Email us within 30 days — exchanges and replacements depend on stock availability.

  3. Shipping

    How long does shipping take?
    Processing: 1-3 business days (business days, excluding weekends/holidays). Typical transit after ship: 4-6 business days for standard parcels. Oversized or freight items may take longer. See our Shipping Policy.

    Do you offer free shipping?
    Yes — free standard shipping on qualifying orders as shown at checkout. Extra charges for oversized/freight items appear before payment when applicable.

    Can I track my order?
    Yes. We email a tracking number when the order ships.

  4. Returns

    What is your return policy?
    Within 30 days for unused items in original condition. See our Return & Refund Policy.

  5. Product care

    How should I care for my purchase?
    Follow any care, safety, or use instructions on the product page or included with the item.